1. Our Commitment to Your Privacy

At MivarMart Supermarket, protecting your personal data is fundamental to our relationship with our customers. This Privacy Policy describes how MivarMart collects, uses, discloses, and protects your information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

When you browse our supermarket, create an account, or order groceries, we collect the following types of information:

• Contact & Identity Details: Full name, delivery address, postal code, phone number, and email address.
• Order & Transaction History: Items ordered, dietary preferences, delivery instructions, dates, and amounts paid.
• Payment Information: Securely tokenized credit/debit card information processed directly through PCI-DSS compliant payment gateways (Stripe/PayPal/Moneris). MivarMart does not store full credit card numbers on its servers.
• Technical & Browsing Data: IP address, device type, browser settings, and cookie data to optimize website speed and experience.

3. How We Use Your Information

We use your personal information strictly for legitimate supermarket operations, including:

• Preparing, assembling, and delivering your grocery orders accurately.
• Dispatching live delivery updates, SMS notifications, and driver route coordination.
• Processing payments, refunds, and promotional discounts securely.
• Preventing fraud, safeguarding platform security, and meeting tax and accounting requirements.
• Sending personalized weekly supermarket flyers and discount offers (which you can opt out of at any time).

4. Information Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted partners essential for service delivery:

• Delivery Partners (Liwas Delivery): Your name, delivery address, contact phone number, and delivery notes to complete physical drop-off.
• Payment Gateways: Encrypted transaction verification for billing.
• Legal Authorities: Only when strictly required by Canadian court orders or federal law.

5. Data Security & Storage

We implement industry-standard SSL encryption, restricted administrative access controls, and regular vulnerability audits to protect your data against unauthorized access, loss, or alteration.

6. Your Rights and Contact Information

You have the right to access, verify, or update your personal information at any time via your MivarMart account dashboard. To request data deletion or privacy inquiries, please contact our Privacy Officer at privacy@mivarmart.com.